PlayGrand Privacy Policy

At PlayGrand, we respect your privacy and are fully committed to protecting the personal data you share with us when you visit our website, register an account or use any of our gaming services. This privacy policy explains what information we collect, why we collect it, how we use it, and what rights you have regarding your personal data. By using our services, you agree to the practices described in this policy.

We at Play Grand are licensed and regulated by the Malta Gaming Authority under licence number MGA/B2C/370/2017, issued on 1 August 2018, and, for customers in Great Britain, by the UK Gambling Commission under account number 52894. Our platform is operated by White Hat Gaming Limited, registered in Malta, with certain marketing, systems development, payment processing and customer service functions handled by our group company, White Hat (Holdings) Limited, registered in Gibraltar. We have been operating since 2015 and take our data protection obligations seriously across every market we serve.

Information We Collect

When you register for a PlayGrand casino login, deposit funds, or simply browse our website, we collect various categories of personal information necessary to provide our services and comply with our regulatory obligations.

• We collect registration data such as your name, date of birth, address, email address and phone number when you create an account with us.
• We gather identity verification documents, including proof of ID and proof of address, to comply with anti-money laundering and licensing requirements.
• We record financial information related to your deposits and withdrawals, including the payment methods you use, such as Visa, Mastercard, Maestro, PayPal, Skrill, Neteller, Paysafecard or Neosurf.
• We track your gaming activity, including the games you play, your wagering history, session duration and bonus usage, to improve our services and to monitor for responsible gambling purposes.
• We collect technical data such as your IP address, browser type, device information and geolocation data when you access our site or our PlayGrand mobile app.
• We may record communications you have with our customer support team via email or LiveChat.

How We Use Your Personal Data

Our Play Grand platform uses the information we collect for a range of legitimate business and legal purposes. We process your data to verify your identity, prevent fraud, comply with licensing conditions, and deliver the gaming experience you expect from us.

• We use your data to create and manage your account, including processing your PlayGrand login and authenticating your identity each time you sign in.
• We use your financial information to process deposits and withdrawals securely and to detect suspicious or fraudulent transactions.
• We use your gaming activity data to administer promotions, including our welcome offer of 70 Bonus Spins on Book of Dead, our Loyalty Points programme, and any coupons or bonus codes you may redeem.
• We use your contact details to send you important account notifications, and, where you have opted in, promotional communications about new games, bonuses or offers.
• We use technical and behavioural data to improve our website performance, personalise your experience and optimise our PlayGrand app for mobile devices.
• We use your information to comply with our legal, regulatory and audit obligations under Maltese and UK gambling law.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website to enhance your browsing experience, remember your preferences and analyse traffic patterns. Cookies also help us recognise returning players and streamline the PlayGrand casino login process. You can manage or disable cookies through your browser settings, though doing so may affect certain website functions.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information in limited circumstances necessary to operate our business and comply with our legal obligations.

• We share data with our group company, White Hat (Holdings) Limited, which supports our marketing, systems development, payment processing and customer service operations.
• We share data with payment providers to process your deposits and withdrawals, including e-wallet and card providers.
• We share data with regulatory bodies such as the Malta Gaming Authority and the UK Gambling Commission, as required by law.
• We share data with identity verification and fraud prevention service providers to comply with anti-money laundering regulations.
• We may share data with law enforcement agencies where legally required to do so.

Data Security

We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. Our servers use encryption protocols, and access to your data within PlayGrand is restricted to authorised personnel who need it to perform their duties. While we take extensive precautions, no online transmission is entirely risk-free, and we encourage you to use strong passwords and safeguard your login credentials.

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterwards to comply with our legal, regulatory and accounting obligations. Financial records, verification documents and transaction histories are typically retained for a minimum period required under Maltese and UK gambling regulations, even after account closure.

Your Rights Over Your Data

As a player using our services, you have several rights regarding your personal data under applicable data protection law, including the UK GDPR and the EU GDPR.

• You have the right to request access to the personal data we hold about you.
• You have the right to request correction of any inaccurate or incomplete information.
• You have the right to request erasure of your data, subject to our legal retention obligations.
• You have the right to object to or restrict certain types of processing, including direct marketing.
• You have the right to withdraw consent for marketing communications at any time.
• You have the right to lodge a complaint with a relevant data protection authority if you believe we have not handled your data appropriately.

To exercise any of these rights, you can contact our support team at support@playgrand.com, and we will respond in accordance with applicable law.

Responsible Gambling and Age Verification

We only accept players who are 18 years of age or older. As part of our commitment to responsible gambling, we verify age and identity before allowing withdrawals or full account access. If we suspect that an account is being used by a minor, we will suspend the account immediately and take appropriate action, including retaining relevant data for compliance purposes.

Third-Party Links and Services

Our website may contain links to third-party sites, including payment providers or game studios such as Evolution Gaming, Pragmatic Play or NetEnt. We are not responsible for the privacy practices of these third parties, and we encourage you to review their respective privacy policies before submitting any personal information to them.

International Data Transfers

As our group operates across Malta and Gibraltar, your data may be transferred and processed outside of your country of residence. Where such transfers occur, we ensure appropriate safeguards are in place, consistent with applicable data protection legislation.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. We will post any updates on this page, and where changes are significant, we will notify you directly. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions about this privacy policy, how we handle your personal data, or wish to exercise any of your data protection rights, please contact our customer support team via LiveChat, available 24/7, or by emailing us at support@playgrand.com. We are here to help and will respond to your enquiry as promptly as possible.